This is a lovely friendly salon, there is always a friendly greeting and I would thoroughly recommend it. So pleased with my eyebrow tint and waxing Caroline Timson, thank you.
Fantastic salon...the best all round service
I have been going to Chez Gerrard for my beauty treatments for many years now. Staff are very polite and helpful. I am always very happy with the service I receive.
Lovely salon. Been going every christmas for a special treat for years
Poorly trained staff Disinterested managementIf you are looking for a decent hairdresser in the area, I suggest you go into Romsey where there are plenty of good ones to choose from. Parking is free after 4pm & some are open very late so that you can fit it around work.I had been a client of Chez Gerrard for many years (back to when it was Trevor Mitchell) and had a range of cuts, ranging from mediocre to excellent. I am not particularly fussy about my hair but the cut I had last week was dreadful and made me a laughing stock (a Friar Tuck look was the joke). My daughter (zero hairdressing experience) had to trim some of the lumps & uneven lengths with our kitchen scissors, so that I could face work the next day.At the end of the day, it is just hair and it will grow again; but my experience below means I will not return there.I went back into the salon to request my money back (30), which I thought was a reasonable request in the circumstances; however the Senior Style Director was too busy to spare me a couple of minutes. So instead I had to spent half an hour or so negotiating via the poor receptionist, who ran backwards & forwards between myself and the Director in the next room. No-one was interested in the photos of my hair nor the embarrassment and inconvenience it had created for me. I was made to feel like a naughty schoolgirl because I had gone elsewhere to have the mess corrected. I found it quite an ordeal and it was only the suggestion that I would have to consider doing an online review that eventually resulted in my getting a full refund.Customer service is clearly not high on their agenda.My advice: Dont waste your money because if something goes wrong, you will have a devil of a job getting it back.
Chez Gerrard Hair & Beauty North Baddesley is a UK Hair Care based in North Baddesley, South East England. Chez Gerrard Hair & Beauty North Baddesley is located at 126 Botley Rd, North Baddesley, Southampton SO52 9EE, UK.
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